To answer telephone call:

If you ”know for sure” who is calling you, you should make your own proper decision in which way to answer.

If you don't ”know for sure” who is calling, you can follow these guidelines to answer the incoming calls in a proper way.

English:
- Hello, this is [FIRST NAME] speaking.
… wait for answer... if the person which is calling is well behaved he/she will introduce him/herself.

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